Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

how to change default Music On Hold?

Discussion in '3CX Phone System - General' started by AlexT, Jun 1, 2015.

Thread Status:
Not open for further replies.
  1. AlexT

    Joined:
    Oct 12, 2013
    Messages:
    3
    Likes Received:
    0
    How to change default Music On Hold when the call comes from the city?
    It plays something that is completely different when I enter the extension for it to play!!!

    This is not work:
    * General>Music On Hold (onhold is located in: C:\ProgramData\3CX\Data\Ivr\Prompts)
    * QUEUE (To change the music while a customer is in a QUEUE can be set on the queues under "Other Options)
    * Renaming onhold.wav (onhold is located in: C:\ProgramData\3CX\Data\Ivr\Prompts)
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    74
    Likes Received:
    0
    Hi Alex,

    Can you elaborate further what do you mean by when a call is coming from the city ? A different message should be played when the call is coming from a specific caller ID ? i.e. The numbers for the city that you are located are starting 1234, thus when a call is coming from 1234567 a different music on hold should be played ? With regards to the queues prompts please note that you can add a separate file.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.