how to change default Music On Hold?

Discussion in '3CX Phone System - General' started by AlexT, Jun 1, 2015.

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  1. AlexT

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    How to change default Music On Hold when the call comes from the city?
    It plays something that is completely different when I enter the extension for it to play!!!

    This is not work:
    * General>Music On Hold (onhold is located in: C:\ProgramData\3CX\Data\Ivr\Prompts)
    * QUEUE (To change the music while a customer is in a QUEUE can be set on the queues under "Other Options)
    * Renaming onhold.wav (onhold is located in: C:\ProgramData\3CX\Data\Ivr\Prompts)
     
  2. IliasL_3CX

    3CX Support

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    Hi Alex,

    Can you elaborate further what do you mean by when a call is coming from the city ? A different message should be played when the call is coming from a specific caller ID ? i.e. The numbers for the city that you are located are starting 1234, thus when a call is coming from 1234567 a different music on hold should be played ? With regards to the queues prompts please note that you can add a separate file.

    Regards
     
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