How to change the voicemail extension number.

Discussion in '3CX Phone System - General' started by andykeen, Nov 12, 2011.

Thread Status:
Not open for further replies.
  1. andykeen

    Joined:
    Aug 12, 2010
    Messages:
    54
    Likes Received:
    0
    Hi All.

    Hope this is a simple one!

    We have setup a new 3CX server with 8 extensions and the voicemail number is setup as 999.

    I wish to change this to something else.

    How can I do this please, can anyone please help.

    Thank you
    Regards
    Andy
     
  2. SnelleEdje

    Joined:
    Nov 6, 2011
    Messages:
    19
    Likes Received:
    0
    In the 3CX management console select Settings->General->Voice Mail Menu Extension Number.

    Regards,
    Edwin
     
  3. andykeen

    Joined:
    Aug 12, 2010
    Messages:
    54
    Likes Received:
    0
    Hi Edwin.

    Perfect - thank you very much for your help.

    Best Regards
    Andy Keen
     
  4. Jamie Bennett

    Joined:
    Dec 18, 2016
    Messages:
    8
    Likes Received:
    1
    What happens if different phones have different extensions inside the phone? I.E the 7970 defaults the voicemail extension to 666, whereas the 7960 has it set to 999.
     
  5. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,360
    Likes Received:
    226
    Once you have changed the VM number in the PBX, you'd have to have all sets affected, download a new configuration file, which should reflect the change. If a device was manually configured, you'll have to log into the device to change the VM access number.
     
Thread Status:
Not open for further replies.