Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

How to clean up old voice prompts? [SOLVED]

Discussion in '3CX Phone System - General' started by MrKoen, Aug 25, 2009.

Thread Status:
Not open for further replies.
  1. MrKoen

    Joined:
    Jul 3, 2009
    Messages:
    61
    Likes Received:
    0
    In my daily backups of my 3CX v7 installation I notice a big amount of mp3 files in the ZIP package generated by the 3CX backup tool. They are located in the folder httpprompts in the ZIP archive. I can't find these files on the filesystem of the 3CX server. Nor can I find a way in 3CX to delete these. Is there a way to clean up these old no longer used voice prompts from the 3CX system so they won't have to be backed up every day over and over again?

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,557
    Likes Received:
    118
    Re: How to clean up old voice prompts?

    If you are using the 3CX Backup Tool, you will see there is an Option that allows you to Select / Unselect Backing Up Prompts.
    If you are using an Automatic Command Line Backup Tool to trigger the 3CX Backup tool be sure to Remove the /Voiceprompts switch.

    Or if you really just wanna delete the prompts from your system you can do so by going at:

    Vista
    C:\ProgramData\3CX\Data\Ivr\Prompts\Sets

    Xp and Others
    C:\Documents and Settings\USERXXXXX\Application Data\Local Settings\3CX\Data\IVR\Prompts\Sets
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. MrKoen

    Joined:
    Jul 3, 2009
    Messages:
    61
    Likes Received:
    0
    Re: How to clean up old voice prompts?

    Thank you for your reply. Never thought of looking in the user profiles for the prompts. Found them. On my Windows 2003 setup they were located in:

    C:\Documents and Settings\All Users\Application Data\3CX\Data\Ivr\Prompts

    Deleted them from this folder, made a new backup and gone they are. Removing them from my backup script wasn´t an ideal option since I do want to back up the voice prompts that are being used, so removing them was what I was looking for.

    Thanks again!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.