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How to control the Outbound CallerID on Ring Groups and Queue

Discussion in '3CX Phone System - General' started by Enoch, Mar 1, 2016.

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  1. Enoch

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    We have different departments with different outbound numbers, but when say a queue callback is made by the system, the outbound caller ID just shows the Virtual Extension Number of the Trunk.

    For example:
    Virtual Extension Number of Trunk 1: 90001
    Sales Department - xxx-xxx-1000
    Technical Department - xxx-xxx-1001

    Sales Queue gets a callback request. When the call goes out to the client, we want xxx-xxx-1000 to show instead of 90001. Or when the Technical Queue gets a callback request the CallerID should be xxx-xxx-1001

    How can we control the outbound CallerIDs on calls made by Ring Groups and Queue Callback Requests?
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    In the current implementation of 3CX Phone System, for calls not initiated directly by an extension you cannot set a different Caller ID, so when e.g. a Queue makes a callback (the Queue manager is initiating a call, not an extension) depending on the Trunk that is going to be used, the default Caller ID for that Trunk is going to be used. Given this, I cannot think of a way that you could present Caller ID A when Queue A makes a callback but then present Caller ID B when Queue B makes a callback.

    All I can suggest is that you upvote a thread in our 'Ideas' section that is relevant to this:
    http://www.3cx.com/forums/post177029.html
     
  3. Enoch

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    k... I have upvoted the topic. I hope this does get implemented as it looks unprofessional now when our system does callbacks.
     
  4. astuke

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    Are you using SIP trunks, or PRI?
     
  5. Enoch

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    We are using SIP.
     
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