How to create multiple "Call by name" list ?

Discussion in '3CX Phone System - General' started by Eric Roberge, Feb 15, 2017.

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  1. Eric Roberge

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    Hi,

    i'm new in the world of 3CX phone system and i'm looking to create multiple "Call by name" for each of our 4 "DR" (each part of our company have separate DR).

    Is it possible ?

    Thanks for your help !
     
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Eric,

    You can follow this link https://www.3cx.com/docs/digital-receptionist-ivr/. Also please note that users without a self-identification message are not accessible via the call-by-name feature, users can not have a last name with Unicode characters and the Call-by-name menu feature must be made available from a Digital Receptionist as one of the menu options.
     
  3. Eric Roberge

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    Thanks GiannosC_3CX, but i'm looking to create different "Call by name" list of users.
    Ex:
    department A = DR A => Call by name of users present only in department A.
    department B = DR B => Call by name of users present only in department B.

    Is this configuration possible ?
     
    bhhsmi likes this.
  4. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Eric,

    I am afraid this can't be achieved due to the IVR not been able to be in a group so it can dial all extensions in the system. You can post this as a feature request in our ideas section of this forum.
     
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