How to deny calls between extensions groups ?

Discussion in '3CX Phone System - General' started by itgs, Jan 12, 2018.

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  1. itgs

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    Example:

    Group A (100-119) ---> Group B (120 - 129) : Permit
    Group A (100-119) ---> Group C (130 - 139) : Deny

    How can I configure this rules ?

    Thank you
     
  2. eddv123

    eddv123 Active Member

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    Your question has been asked before.
    Within the Extension group settings you have:

    * Can see group members
    * Can see group calls

    But no way to specifically block between the groups in the Extension group settings. However there are some suggestions in this post: https://www.3cx.com/community/threads/block-internal-calls-between-groups.50397/

    Going back to what I said above however if one group cannot see the other group (and its extension numbers) then this would solve the issue loosely however you would not be able to stop users guessing those extension numbers by random dialing.

    The only reason I can think that you would want to do this is if you were splitting your PBX between tenants (like creating a mult-tenant environment within the PBX).
     
  3. lneblett

    lneblett Well-Known Member

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    While not exactly the same thing, if using the hotel functionality, you may not want to have room-to-room calling. While I have not experienced it personally, I do a number of hotels and have heard claims where a guest would be called and the caller would claim to be from the front desk and indicate that there had been an issue with the guest's credit card and that they needed to get the details again to run it through and get an approval. All the time it was a scam from someone else in the hotel calling rooms simply to try and get the card info. Some systems, when running in a hotel mode, allow for this function.
     
  4. Asiri Diaz

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    You can do this with below steps

    1. Create an Extension Group under Group Option for your group A (include 100 to 119 ext)
    Capture9.JPG
    2. then create an Outbound rule as

    Capture99.JPG

    Basically what is happening here is from group A to selected extension range (starting 13 and lent of 3 is = 130,131,132,...) will be block. and leave the Group B since you don't want to block them
    i hope this will work for you
     
  5. kieferschild

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    I read today that configuring anything in the outbound rule for this scenario is pointless as it is an internal call and doesnt hit the outbound rule.

    you have to go in to each extension and go to "forwarding rules", scroll down to exceptions and say for example:

    Calls from call ID 100-109, all hours, end call.

    hold control and you'll be able to select multiple extensions.
     
  6. Asiri Diaz

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    It Worked for me though... For Internal
     
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