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- Aug 12, 2010
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Hi All.
Our client has a very small installation - using PSTN ONLY on a grandstream 4104 and 5 GXP2100's - 3cx V10 SP5.
They have 2 physical phone lines and overall things work fine - however they have been having a few issues with crackling and noise and so I did a BT line noise test.
When BT confirms the line number it is different to what they are expecting it to be - i.e. their main number is 1234 and their fax number 6789. They want ALL the phone calls (unless its busy) to go out on 1234 but they are going out on 6789 which they want to keep as clear as possible unless their main one is busy.
My questions is - How do I get the 3cx system to dial out on 1234 first and then 6789 if its busy - I can seem to find out anywhere.
I tried to do the logical thing by swapping the cables over on the 4108 - however it must be a setting somewhere in the 3cx as it still insists on dialing out on 6789
Any help would be much appreciated.
Regards
Andy
Our client has a very small installation - using PSTN ONLY on a grandstream 4104 and 5 GXP2100's - 3cx V10 SP5.
They have 2 physical phone lines and overall things work fine - however they have been having a few issues with crackling and noise and so I did a BT line noise test.
When BT confirms the line number it is different to what they are expecting it to be - i.e. their main number is 1234 and their fax number 6789. They want ALL the phone calls (unless its busy) to go out on 1234 but they are going out on 6789 which they want to keep as clear as possible unless their main one is busy.
My questions is - How do I get the 3cx system to dial out on 1234 first and then 6789 if its busy - I can seem to find out anywhere.
I tried to do the logical thing by swapping the cables over on the 4108 - however it must be a setting somewhere in the 3cx as it still insists on dialing out on 6789
Any help would be much appreciated.
Regards
Andy