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How to disable exiting out of Voicemail to operator

Discussion in '3CX Phone System - General' started by jeff yager, Oct 10, 2016.

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  1. jeff yager

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    I run a 3cx system with multiple venues. I am having a problem with guests calling in and getting a voicemail then hitting 0 to exit out. This then sends the call to the operator. On a weekend when there is no operator it creates quite a problem. I need to be able to disable this so that I can customize where the call goes when the guest presses 0 or just disable it so they cannot exit out of the voicemail box.

    I know I can create a DR and put it in place of the operator but this requires new recordings and ultimately is a pain because with multiple companies / venues its hard to manipulate where the call goes.

    Please, any ideas?
     
  2. leejor

    leejor Well-Known Member

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    I'm not aware of a way to disable this, but, you could suggest as a feature.

    3cx-ideas-f57.html
     
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