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How to display multiply DDIs on one Cisco 7960

Discussion in '3CX Phone System - General' started by sharmack, Nov 26, 2008.

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  1. sharmack

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    Hi Guys

    I need to find a way to be able to display what DDI has been called on a Cisco 7960 phone
    I have a scenario like this:
    5 DDIs are pointing to one ext. 1000, which is part of 5 different hunt groups
    Ext 1000 acts like a receptionist for those hunt groups
    Everything is working fine however I need to know what DDI has been called
    so receptionist can answer the calls accordingly eg
    if the call came via DDI 0845 XXXXX 01 I need to be able to display it on the phone so it can be answered eg. Company A
    if the call came via DDI 0845 XXXXX 02 I need to be able to display it on the phone so it can be answered eg. Company B
    etc etc

    At the moment I can only see what number is calling unless its anonymous but I really need to display what number has been called.

    On top of that I need to assign a name to each DDI so preferable instead of seeing what DDI is being called I can see the name so its even easier to answer accordingly

    To summarize its 1 Cisco 7960 acting as reception with 5 DDIs pointing to it where I need to see on the screen what DDI is being called to answer it accordingly.

    Any ideas how to do it
    Cheers
    Shaun
     
  2. worksighted

    worksighted New Member

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    If you just tick the box on the DID setup to overide incoming caller ID with DID name, I believe you will have what you want.

    Mike
     
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  3. sharmack

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    Hi
    I'm using Small Business version 7 but I'm not sure which tick box are you referring to?
    Is it Edit VOIP Provider DID tab SIP field section with drop down?
    or
    Is it EDIT VOIP Provider/EDIT Port Settings ->Other options

    Or is it somewhere else?

    I have attached pictures for above scenario
    Coulkd you please have a look and let me know if its a right place or
    could do a print screen and post to me please ?
    Cheers
    Shaun
     

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