Hello, we are using 3CX Phone system version 11 with latest service packs and licence for Callqueue. I want to setup Please hold message instead of queue position every 30 secods. OK, i know that in folder where are promptsets located is xml file ResponseOrdering.xml I am interesting in line with: <response name="QUEINTRO" order="YOUR_AT_POSITION+$Num$+QUEUE_TOBE_CONNECTED" /> I have changed this line to <response name="QUEINTRO" order="QUEUE_TOBE_CONNECTED" /> and replaced file queue_tobe_connected.wav with new file containing message please hold ....... The problem is, that 3cx is still playing YOUR_AT_POSITION and my position $Num$ with my own QUEUE_TOBE_CONNECTED. How can i disable playing YOUR_AT_POSITION and num?