- Joined
- Nov 17, 2010
- Messages
- 54
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eg I cannot clearly understand difference between 3CX Assistant, 3CX softphone, 3CX myphone.
Does '3CX Assistant for Terminal Services' (and/or 3CX itself) need to run on the same computer as applications (eg Outlook or Salesforce) that will interect with 3CX to say show details of an incoming caller if that caller's details are in Outlook.
and other technical non-config pre-sales support questions.
OR
to save time do I just buy the darn thing (eg a 4 call licence - I do want to buy it regardless of the answers to above questions) and *then* get support from 3CX direct.
BTW is detailed support provided from 3CX head office OR the local supplier. If it's the local supplier then do they know the product anywhere near as well as head office tech?
many thanks
Tom
Does '3CX Assistant for Terminal Services' (and/or 3CX itself) need to run on the same computer as applications (eg Outlook or Salesforce) that will interect with 3CX to say show details of an incoming caller if that caller's details are in Outlook.
and other technical non-config pre-sales support questions.
OR
to save time do I just buy the darn thing (eg a 4 call licence - I do want to buy it regardless of the answers to above questions) and *then* get support from 3CX direct.
BTW is detailed support provided from 3CX head office OR the local supplier. If it's the local supplier then do they know the product anywhere near as well as head office tech?
many thanks
Tom