How-to: Hang up via Digital receptionist

Discussion in '3CX Phone System - General' started by packhamster, Apr 20, 2007.

  1. packhamster

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    Hi,

    First of: This is an amazing piece of software! Thank you all @ 3CX (and all the smart people here in the forum)!

    My question: I am building an automated support system using the digital assistant and virtual mailboxes. In other systems I have worked with there is an 'End call' option under the action drop downs. It's used at the end of a tree like "To end this call press 9". What follows maybe a prompt like "Thank you, good bye" which action would be to end the call. Is there such a function in 3CX?

    Any help/hint would be much appreciated!
     
  2. Anonymous

    Anonymous Guest

    I have not spend much time with the IVR but here is my thoughts on this.

    When you record a message or want to cancel the call you get the messasge:

    "Press pound to record your message"
    Than
    'Message recorded"

    I assume you can use this functionality.
     
  3. packhamster

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    Nope

    Thanks, I saw that too and tried, but unfortunately it doesn't work
     
  4. Nick Galea

    Nick Galea Site Admin

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    Thanks for your nice feedback!

    Currently there is no such option, callers can just hang up the phone. However we will consider your suggestion as a feature request for future versions.
     
  5. Alexander

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    Hi !

    You can use '#' (pound) to cancel a Digital Receptionist dialog. So you can add somethin like 'press pound to disconnect...' to you Digital Receptionist's wellcome prompt.
     

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