New user here ... and English is not my mother tongue, so I created a small diagram to understand how holiday prompts are implemeted in 3CX. I hope it could help others and please tell me if you see errors : My question : I would like to have a holiday prompt played, then the call routed to the extension's (I have 20 different) voicemail. I have read many topics saying either it was possible but I didn't understand how to, either it is still not possible. I believe it's not possible because there is only one HOL regardless how many extensions you have : so if you use one number or another number, you will end in the HOL prompt so then you are stuck.. .because you can only forward it to one extension. Did I get this right ? Thanks for your help !