How to make an extension for a Skype account/phone number

Discussion in '3CX Phone System - General' started by zmiller, Feb 14, 2013.

Thread Status:
Not open for further replies.
  1. zmiller

    Joined:
    Feb 14, 2013
    Messages:
    1
    Likes Received:
    0
    Hello,

    I am new to 3CX and PBX software in general...so perhaps the answer is in front of my nose but I can't see it!

    My office uses Skype currently for inbound and outbound calls and we have a live answering service answer calls to our main number for sales & support. Calls to our main 800 are patched through to our SkypeIn phone #s, and outbound calls are made through the same SkypeIn numbers--all using Skype credit. Our goal is to utilize one of our Skype numbers as a new sales number and offload those sales calls from our human answering service (which has many issues) to the PBX; thus also saving us cost of paying both for Skype credit & the answering system to handle sales calls simultaneously!

    What we would like to have happen is:

    1) Caller calls our Skype number and is it routed to C3X. -- I have this configured OK via Skype SIP profile and it works fine.

    2) Caller gets IVR playing a greeting and providing choices -- I have this configured OK.

    3) On selecting '0', caller is sent to an extension -- this is OK.

    4) This extension is set with forwarding rules to goto an external number (my personal skype phone #; though ideally I would like it to go to my skype user ID) -- this is where I'm having trouble!

    When calling in after the system plays the default transfer greeting, it then plays a "Call transfer failed, no answer" message.

    The extension I have it transferring to is in a "not registered" state, but I think the reason for that is that we don't use real phones nor the 3CX MyPhone client--just Skype--and so I can't figure out how to register an extension in this scenario. Is that even possible?

    Here are the logs:

    13-Feb-2013 23:08:30.625 Leg L:3.2[Ivr] is terminated: Cause: BYE from PBX
    13-Feb-2013 23:08:30.625 [CM503008]: Call(C:3): Call is terminated
    13-Feb-2013 23:08:30.620 Leg L:3.1[Line:10000<<16172764259] is terminated: Cause: BYE from 63.209.144.201:5060
    13-Feb-2013 23:08:22.838 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:99051000203906@146.115.162.12:5060]
    13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] failed to reach Out#:>>Rule{Skype}>>13393685672, reason Not Registered
    13-Feb-2013 23:08:22.838 [CM503017]: Call(C:3): Target is not registered: T:Out#:>>Rule{Skype}>>13393685672@[]
    13-Feb-2013 23:08:22.838 [CM303003]: There are no available outbound lines on gateway Skype at this time. First line: Lc:10000(@Skype[<sip:99051000203906@sip.skype.com:5060>])
    13-Feb-2013 23:08:22.838 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:99051000203906@sip.skype.com:5060>]) is 1; limit is 10
    13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] forwards call from Extn:100 to Out#:>>Rule{Skype}>>13393685672 based on rule Fwd[Available/NotReg]
    13-Feb-2013 23:08:22.837 L:3.1[Line:10000<<16172764259] failed to reach Extn:100, reason Not Registered
    13-Feb-2013 23:08:22.837 [CM503017]: Call(C:3): Target is not registered: Extn:100
    13-Feb-2013 23:08:22.837 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:99051000203906@146.115.162.12:5060]
    13-Feb-2013 23:08:10.027 [CM503007]: Call(C:3): Ivr:959 has joined, contact <sip:959@127.0.0.1:40600>
    13-Feb-2013 23:08:10.026 [CM503007]: Call(C:3): Line:10000<<16172764259 has joined, contact <sip:99051000203906@sip.skype.com:5060>
    13-Feb-2013 23:08:10.021 L:3.2[Ivr] has joined to L:3.1[Line:10000<<16172764259]
    13-Feb-2013 23:08:09.872 [CM503025]: Call(C:3): Calling T:Ivr:959@[Dev:sip:959@127.0.0.1:40600;rinstance=f2f8842dee053a1f] for L:3.1[Line:10000<<16172764259]
    13-Feb-2013 23:08:09.834 [CM503027]: Call(C:3): From: Line:10000<<16172764259 ("luxsci.sales" <sip:16172764259@10.242.1.2:5060>) to T:Ivr:959@[Dev:sip:959@127.0.0.1:40600;rinstance=f2f8842dee053a1f]
    13-Feb-2013 23:08:09.834 [CM503004]: Call(C:3): Route 1: from L:3.1[Line:10000<<16172764259] to T:Ivr:959@[Dev:sip:959@127.0.0.1:40600;rinstance=f2f8842dee053a1f]
    13-Feb-2013 23:08:09.833 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:99051000203906@146.115.162.12:5060]
    13-Feb-2013 23:08:09.832 [CM503001]: Call(C:3): Incoming call from Line:10000<<16172764259 to <sip:959@192.168.2.138:5060>
    13-Feb-2013 23:08:09.799 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:99051000203906@sip.skype.com:5060>]) is 1; limit is 10
    13-Feb-2013 23:08:09.715 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:959

    Any help or guidance would be greatly appreciated!

    Thanks very much,
    Zach
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,362
    Likes Received:
    227
    Re: How to make an extension for a Skype account/phone numbe

    It appears that the call is being forwarded from the "dummy extension" and off to Skype, but that the Skype trunk group is not able to handle more than one call, even though it shows the limit to be 10. Maybe a problem with Skype, and the number of calls that they allow? Are you able to place more that one dialled extension call (not a call forwarded call) via Skype?

     
Thread Status:
Not open for further replies.