Hello, We have an issue with our 3CX partner. They do not return phone calls or emails regarding 3CX. Anything other IT support is fine, but with 3CX they do not want to help us. I feel this is more of a "we don't know what's wrong" and so they cannot help us. In particular, we have the following issues with the 3CX software and they seem to be bugs: - Hold message plays over-the-top of welcome message > Only welcome message should play when first answered by 3CX - When all agents log out of a queue, and the time of day is still within working hours, new calls are placed on hold (as if somebody would be available to take a call) > A different message should play, to indicate that no agents are available to take calls - 3CX MyPhone does not show presence information screen, when used outside of the office. (With or without 3CX tunnel) Occasionally, this will occur for people inside the office, also. The only way to fix for inside the office is to restart PC (restart 3cx myphone does not rectify). How can we get official 3CX support ???