How to remove REC tab from Reports (call logs)

Discussion in '3CX Phone System - General' started by parthasarathy.r, Jul 17, 2015.

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  1. parthasarathy.r

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    How to remove REC tab from 3cx reports -> Call Statistics Report -> Call Logs ?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    REC column will always be visible but restrictions can apply on the links listed, admin sees recordings for anyone.
    However a user will have restricted access to his own recordings by default, by creating access through extension properties / Options / Allow 3CX Web Reports Access, and not ticking "Can download any recording" below.
     
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  3. parthasarathy.r

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    Hi PJ,
    Thanks for your reply, The play button shows even after deleted the audio. How to remove play button in the report in-case of audio not available in the server?
     
  4. pj3cx

    pj3cx Active Member

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    How was removed the recording? file delete from explorer ?
     
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  5. parthasarathy.r

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    Yes deleted from the folder. (c:/program data/3cx/data/recordings/egrecord.wav).
     
  6. pj3cx

    pj3cx Active Member

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    Unfortunately the recording path is stored with the call log in database and therefore deleting file doesn't deletes the record.
     
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  7. parthasarathy.r

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    Then how to remove it. Is there any other option?
     
  8. pj3cx

    pj3cx Active Member

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    One could delete recording from 3cxphone logged as the said extension, but the outcome is the same in v12.5.
     
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