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How to View External Conference Callers?

Discussion in 'Windows' started by BobD, Aug 12, 2015.

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  1. BobD

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    When we run a conference call, using the 3CXPhone, we can see 4 internal extensions but we can't see any of the 3 connected remote callers. I've searched the 3CX Server Manager and the 3CXPhone applet and can't find the connected callers.

    Where is this info viewable?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    The external callers can be seen in the 3cxphone of the conference host, through his Conference page / View conferences. There you will get the exact list of who is connected to the conference.
     
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  3. BobD

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    Thank you. I don't initiate the conference calls so that explains it. The sales manager creates the conference. I think that as a 3CX manager, I should be able to see the details. I also think the inbound external calls into the conference should show under Active Calls in the Presence Information page. TA.
     
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