We are running 3CX 14 and have a mix of softphones and hardware phones. (Snom 320,Cisco SPA5xx) Recently we turned on the option to prepend the hunt group to callerid so that users can see where the call is originating from. If I call to the group "CS" it will show different behaviors depending on the CTI mode selected and it seems the most wanted mode does not work. eg: for each cal test we made followed this procedure, call into IVR, select group "CS" then wait while being connected. If I am a member of CS and have the 3cx phone set to "inbuilt softphone" i will see callerID as expected CS:5551212 If I am a member of CS and have my Snom320 ring with soptphone in "inbuilt softphone" mode i will see callerID as expected on the phone CS:5551212 however, the mode we use mostly, 3cx in CTI mode. The callerid will be just 5551212 on both. So the prepend is somehow lost in CTI mode. Suggestions so I can get it back?