Hyper link call recordings

Discussion in 'Ideas' started by Daniel Clarkson, Jan 4, 2018.

  1. Daniel Clarkson

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    We have a customer we recently moved to 3CX from a traditional phone system. They love most of the features, however they used to have a separate call recorder and they don't yet feel they can use the 3CX one as they believe it is 'too basic' . One of their main gripes is that you cant simply click on a message to play it, you have to download the file first. Could we please have a tweak in the next release that hyperlinks the Filename shown on the screen? This would mean users could choose to manually download the file the existing way (especially for multiple files) but they would also have the option the simply click the link to play the file (from memory features like this existed in Trixbox 7 or 8 years ago)

    Many thanks in advance

    Daniel
     
  2. voiptoys

    voiptoys Member

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    Take a look at our 3CX Recording Manager add-on. https://www.VoIPTools.com. This add-on provides granular access to recordings. You can play recordings by clicking on the recording icon, as well as score how well the agent handled the call, add notes to the call, and much more.
     
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