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I can hear the caller, they cant hear me

Discussion in '3CX Phone System - General' started by Waylon Smit, Jan 18, 2017.

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  1. Waylon Smit

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    3CX soft phone for Windows is giving me a problem. I can hear the caller, but they cant hear me - i need help please :)
     
  2. MRM

    MRM

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    Dec 21, 2016
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    Hi Waylon,

    Kindly run the firewall checker and let me know if it passes the test. Also in order to investigate further your issue, we shall need a Wireshark capture.
    Download Wireshark from http://www.wireshark.org and install on the server.
    Then start a capture ensuring that all the network adapters involved are selected.
     
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