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Solved I Can't Change The Ring Group Settings - Is Something Busy?

Discussion in '3CX Phone System - General' started by JCLloyd, Dec 12, 2017.

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  1. JCLloyd

    JCLloyd New Member

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    So, our 3CX box has prematurely gone into production for the second time in a month. Out primary lines dropped... again. This time around, users are getting used to the system and are using the 3CX to make calls.

    I am in the inbound ring group, and cannot edit myself out. I click the [OK] button, and the screen drops to the bottom of the page. I see the Group Members, DIDs, and Destination if no answer (which is "Connect to Digital receptionist" & "NO ITEMS".
    . One of the ring group extensions has been constantly in use. I am not sure if that is why.

    I am logged in as the administrator account.

    Any ideas would be most appreciated.
     
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  2. JCLloyd

    JCLloyd New Member

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    UPDATE: I restarted the PBX, and that did not help. I didn't change anything, that I know of... I tried doing a restore from a recent backup, but no change.

    Any ideas are most welcome...
     
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  3. jimbo59

    jimbo59 Member

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    Why not try deleting cookies or try another browser or from another computer?
     
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  4. JCLloyd

    JCLloyd New Member

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    Well... It turned out to be the administrator account. I had given my extension account almost all of the assignable privileges. I only missed Parameters. After a different computer with a different browser had the same issue, I decided to try my personal account. You got me thinking in the correct direction!

    I can start looking at what happened to the administrator account, in the morning.

    Thanks for the idea...
     
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