• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

I can't seem to call out on a Broadvoice line in V5

Status
Not open for further replies.

Ralph

Joined
Jun 28, 2007
Messages
415
Reaction score
0
Good morning,

After much celebration I am able to recieve calls on a BroadVoice line fine on my 3CX V5 server. The line registers fine and most everything looks ok until I attempt to call out on it. When I attempt to call out I get a fast busy signal and the following logs appear:

08:57:30.196 Call::Terminate [CM503008]: Call(3): Call is terminated
08:57:30.176 Call::RouteFailed [CM503013]: Call(3): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Reason Unknown
08:57:30.176 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:[email protected] has failed; Cause: 400 Bad Request; from IP:147.135.12.221
08:57:30.066 MediaServerReporting::SetRemoteParty [MS210002] C:3.3:Offer provided. Connection(transcoding mode): xxx.xxx.xxx.xxx:52561(52562)
08:57:30.006 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:[email protected] has failed; Cause: 400 Bad Request; from IP:147.135.12.221
08:57:29.605 CallCtrl::eek:nSelectRouteReq [CM503014]: Call(3): Target is not registered: VoIPline:xxxxxxx dialed on (AnyLine@BV1)
08:57:29.605 Line::Line [CM303003]: There are no available outbound lines on gateway BV1 at this time.
08:57:29.605 CallCtrl::eek:nSelectRouteReq [CM503014]: Call(3): Target is not registered: VoIPline:xxxxxxx dialed on (AnyLine@BV1)
08:57:29.605 Line::Line [CM303003]: There are no available outbound lines on gateway BV1 at this time.
08:57:29.605 MediaServerReporting::SetRemoteParty [MS210002] C:3.2:Offer provided. Connection(transcoding mode): xxx.xxx.xxx.xxx:52559(52560)
08:57:29.395 MediaServerReporting::SetRemoteParty [MS210000] C:3.1:Offer received. RTP connection: xxx.xxx.xxx.xxx:2224(2225)
08:57:29.395 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(3): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
08:57:29.365 Extension::printEndpointInfo [CM505001]: Ext.101: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP 330;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundPointIP-SPIP_330-UA/2.1.1.0037] Transport: [sip:xxx.xxx.xxx.xxx:5060]
08:57:29.335 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:[email protected];user=phone]
08:57:10.725 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@BV1
08:57:10.064 ClientRegs::Register [CM504003]: Sent registration request for 10000@BV1

I noticed in one line for capabilities it has "recvonly". Is that the problem?
Any ideas?

Thanks again for all the patience and help.
 
In your OUTBOUND RULES do you have your extensions listed? xxx-xxx

Also do you have the proper prefix defined?
 
Good morning

Thanks again,

I had the extensions set correctly but left the prefix blank.
Once I added the prefix and then modified the strip digits to remove it later I could make a call. Before with V3.1 I didn't need a prefix. Does V5 require a prefix?

Thanks again :D
 
My prefix is blank but I have 0 for Strip Digits. I think the strip digits defaults to 1 which can of course problems if you don't use a prefix as I don't.

Glad you finally got it working. I think you had inbound Vitelity as well if my memory serves correctly. Took me a while to get that working with DID but if you search the forum you'll find the solution posted under my userid.
 
Broadvoice and Outbound Calls

Can you post your other config items? I am getting the same error with Broadvoice on outbound calls.

I am also getting the following. Any clues??

[CM503003]: Call(4): Call to sip:[email protected] has failed; Cause: 403 Forbidden; from IP:147.135.12.221
 
My Setting on V5 are:

Single IP, no NAT, dedicated server
Broadvoice template used and ALL default settings chosen except:

registration settings >> Which IP to use in 'Contact' field for registration >> Specified IP: 147.135.12.221:5060 (worked ok with External(Stun resolved) as well)

In Outbound rules I have my extensions listed xxx-xxx and and since I don't require dialing 9 to get out I have Broadvoice and Strip Digits set to 0 under Route 1

Here is my call log info if you want to compare it to yours.

11:07:12.877 Call::Terminate :[CM503008]: Call(15): Call is terminated
11:06:49.213 CallLeg::eek:nConfirmed :Session 921 of leg C:15.1 is confirmed
11:06:49.103 CallCtrl::eek:nLegConnected :[CM503007]: Call(15): Device joined: sip:[email protected]:5060
11:06:49.083 CallCtrl::eek:nLegConnected :[CM503007]: Call(15): Device joined: sip:[email protected]:13837
11:06:49.083 MediaServerReporting::SetRemoteParty :[MS210003] C:15.1:Answer provided. Connection(transcoding mode):206.xxx.118.150:9008(9009)
11:06:49.083 MediaServerReporting::SetRemoteParty :[MS210001] C:15.2:Answer received. RTP connection: 147.135.12.247:6730(6731)
11:06:49.083 CallLeg::setRemoteSdp :Remote SDP is set for legC:15.2
11:06:23.977 Line::printEndpointInfo :[CM505003]: Provider:[Broadvoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:206.xxx.118.150:5060]
11:06:23.977 CallCtrl::eek:nAnsweredCall :[CM503002]: Call(15): Alerting sip:[email protected]:5060
11:06:21.784 MediaServerReporting::SetRemoteParty :[MS210002] C:15.2:Offer provided. Connection(transcoding mode): 206.xxx.118.150:9010(9011)
11:06:21.734 MediaServerReporting::SetRemoteParty :[MS210000] C:15.1:Offer received. RTP connection: 76.184.178.165:16390(16391)
11:06:21.734 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(15): Calling: VoIPline:10001@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
11:06:21.704 CallCtrl::eek:nSelectRouteReq :[CM503010]: Making route(s) to [sip:[email protected]]
11:06:21.704 CallLeg::setRemoteSdp :Remote SDP is set for legC:15.1
11:06:21.704 Extension::printEndpointInfo :[CM505001]: Ext.505: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/PAP2T-3.1.15(LS)] Transport: [sip:206.xxx.118.150:5060]
11:06:21.674 CallCtrl::eek:nIncomingCall :[CM503001]: Call(15): Incoming call from Ext.505 to [sip:[email protected]]
11:06:21.634 CallLeg::eek:nNewCall :[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.0.0.5:5061;branch=z9hG4bK-fa437274;received=76.184.178.165;rport=13837
Max-Forwards: 70
Contact: "Home"[sip:[email protected]:13837]
To: [sip:[email protected]]
From: "Home"[sip:[email protected]];tag=35915c6f352f9410o1
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="505",realm="3CXPhoneSystem",nonce="12843421581:508bc0f21a7077c86c44ef6ddd9fcc3f",uri="sip:[email protected]",algorithm=MD5,response="bfa999b1858ae07a19346938598e3369"
Supported: x-sipura
User-Agent: Linksys/PAP2T-3.1.15(LS)
Content-Length: 0
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,621
Messages
748,857
Members
144,735
Latest member
Hammad.k
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.