I can't seem to call some phone numbers??????

Discussion in '3CX Phone System - General' started by Ralph, Nov 28, 2007.

  1. Ralph

    Ralph Member

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    Good evening,

    I have discovered that there are some numbers that I cannot call using VoIP via 3CX. The numbers just ring and ring but are never answered when I call using VoIP. I can call the number using a traditional phone line just fine. I have had this happen consistently on certain phone numbers. I am not sure what the problem is since the numbers are both residential and business and geographically dispersed.

    Most of the time calls work fine but for some numbers it consistently fails.
    Our Caller ID and number aren't blocked or hidden.

    Any ideas as to what the problem is?

    Thanks again
     
  2. webguyz

    webguyz New Member

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    You could just go right thru the voip provider as a test bypassing 3cx. If its ringing in the log then the question begs is it really ringing or not. By setting up a softphone and using your voip provider directly you'll know if its 3cx or your provider who has an issue.
     
  3. Ralph

    Ralph Member

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    Thanks

    Thanks I'll finish testing tonite and let you know. I've got a sinking feeling that it has to do with VoIP and local telephone companies.
     

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