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I would Pick up a call using BLF on 3CXSoftPhone

Discussion in 'Windows' started by Cor i Luz, Feb 23, 2016.

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  1. Cor i Luz

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    Hello

    While an extension is ringing (call incoming) I can pick this call from an aother exrension by pressing the BLF on a snom821

    But the same is not possible using the SoftPhone (in Phone mode )

    Do I miss something ?
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Currently you cannot pick up a Queue call using a BLF key on the 3CXPhone app that is ringing on another extension, all other calls though should be OK. I think this currently causes some issues with the call reports.

    If you cannot pickup any call using a BLF on the 3CXPhone app, make sure in the Management Console in the Extension Settings of the 3CXPhone extension, in the "Rights" tab that you have the "Perform Operations" checked.
     
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