ID 12294 - Error response received from Trunk/Provider

Discussion in '3CX Phone System - General' started by Omero, Nov 3, 2012.

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  1. Omero

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    good morning

    in more installation of 3cx ( several time during office hours)
    i get an error :similar to this ID 12294 - Error response received from Trunk/Provider

    Call to 123456789@(Ln.10005@my-voip-provider) has failed. [ V4 1.1.1.1:5060 UDP target domain=unspecified mFlowKey=768 ] replied: 480 Temporarily Not Available; from IP:11.1.1.1:5060
    where 1.1.1.1 is ip of voip provider

    this in different installation of 3cx ( different voip provider)
    every are installation 3cx 10 mini edition

    when this event occurs the internal fail to call external number and and must repeat several time the number to establish communication

    what can i do for solve ?

    thanks Omero
     
  2. leejor

    leejor Well-Known Member

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    I would suggest that you first determine if this is actually a message coming back from the provider, or as I would suspect, a network problem. You may need to make use Wireshark.

    Given that you are experiencing the same issue in multiple installations, and with different VoIP providers...you have to figure out, what do they all have in common, that is causing this to happen. Same type of router, same ISP?
     
  3. Omero

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    Thank fr reply leejor

    i have the same report of problem from 3 different installation
    2 installation have 2 type of router/firewall different and 2 different adsl 2 different voip provider
    the third have a gateway ( patton 4554) no voip provider ( in this one should be irrelevant adsl and router)
    the only thing in common that i see is same version of 3cx ( version 10 mini edition)

    but technically what is the cause of the problem ?

    Thank again Omero
     
  4. Omero

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    Good morning

    this is other strange ( for me) message from 3cx

    Device 123456788 dialed on (AnyLine@my-voip-Prfoviderl) had no available outgoing trunk(s) for Call(from "Anonymous"<sip:anonymous@mysipdomain.local:5060;nf=e> to 123456788

    the event id is this
    ID 12289 - Maximum number of calls has been exceeded

    what it means ?

    thanks again Omero
     
  5. mixig

    mixig Active Member

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    Check this link:
    http://www.3cx.com/blog/docs/list-of-events-generated-by-3cx-phone-system/
     
  6. leejor

    leejor Well-Known Member

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    There is an option, in the (each) trunk group settings, to specify how many calls are allowed, at one time, on that group.
     
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