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Identifing Calls based on Number called

Discussion in '3CX Phone System - General' started by sdavies68, Feb 5, 2010.

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  1. sdavies68

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    I want to be able to Identify a call based on the inbound number that is called.

    For example:

    All calls to 12345 should have the CLI/Display Name on the SIP phone set to "ABCDE" irrespective of the person calling.

    All calls to 54321 should have the CLI/Display Name on the SIP phone set to "WXYZ" irrespective of the person calling.

    Does anyone know if this is possible?
     
  2. sdavies68

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    I have found the configuration myself.

    Under General Settings -> Global Options

    There is an option to append Group and DID name to Caller ID

    You can Append or Prepend
     
  3. nb

    nb Support Team
    Staff Member 3CX Support

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    Yes good

    This applies for all the groups that have a name

    Queues, DID and ring groups.

    TIP =

    If you have a did that forwards to a queue you will see something like this - CALLER ID : DID NAME : QUEUENAME or vice versa depending on how append / prepend is configured.
     
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