Solved If I do not answer calls within:

Discussion in '3CX Phone System - General' started by Jeffrey de Waal, Sep 11, 2017.

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  1. Jeffrey de Waal

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    Hello,

    In the manager i can't change the extension default 20 seconds by de tab forward rules "If I do not answer calls within:"

    When i set the "If I do not answer calls within:" to 40 and click OK and return to that extension, de "If I do not answer calls within:" is set to the default 20.

    I have this also on other installations.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Jeffrey de Waal

    Can you please let us know the version of the PBX you are running and the browser you are using to perform these changes? If you are not already, try using chrome to make these changes or try from an incognito tab to avoid any caching issues.
     
  3. Jeffrey de Waal

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    I used firefox and try to set a new value with the arrows next to the field. That don't saves the new value. The solution for me was to click on the tab after entering the new value before clicking ok.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    There is a known issue with firefox and spinners. You need to click in the value box to activate the value before clicking ok.
    Glad to hear the issue is resolved
     
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