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Ignore canceled queue calls below specific time limit

Discussion in 'Ideas' started by lsteger, Jan 19, 2017.

Ignore canceled queue calls below specific time limit 5 5 1votes
5/5, 1 vote

  1. lsteger

    Joined:
    Mar 31, 2015
    Messages:
    5
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    2
    We are offering a service desk to our customers and we do have SLAs with some of them.
    These SLAs are saying, that canceled (or lost) calls below 10 seconds are rated as junk calls and do not influence the % rating of answered calls.

    Would be great if there would be a possibility to specify a time limit in seconds to define these junk calls and completely ignore them in statistic reports.
     
    jlinds and supplenta like this.