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Im getting error with installation

Discussion in '3CX Phone System - General' started by Cameron -, Mar 30, 2017.

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  1. Cameron -

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    System.Exception: Error in CreatingCloudServerManagementDatabase.sql: 28P01: password authentication failed for user "phonesystem" ---> Npgsql.PostgresException: 28P01: password authentication failed for user "phonesystem" at Npgsql.NpgsqlConnector.DoReadMessage(DataRowLoadingMode dataRowLoadingMode, Boolean isPrependedMessage) at Npgsql.NpgsqlConnector.ReadMessageWithPrepended(DataRowLoadingMode dataRowLoadingMode) at Npgsql.NpgsqlConnector.HandleAuthentication(String username, NpgsqlTimeout timeout) at Npgsql.NpgsqlConnector.Open(NpgsqlTimeout timeout) at Npgsql.NpgsqlConnection.OpenInternal() at PostInstall.DBConnection.get_Connection() at PostInstall.DBConnection.ExecuteScript(String sqlQuery, IDictionary`2 parameters) at _3CXCloudDBManager.DbConnectionExtensions.ExecuteScript(IDBConnection connection, Object configurationStructure, String scriptText, Boolean asResourceName) --- End of inner exception stack trace --- at _3CXCloudDBManager.DbConnectionExtensions.ExecuteScript(IDBConnection connection, Object configurationStructure, String scriptText, Boolean asResourceName) at _3CXCloudDBManager.CloudDBManager.CreateCloudServerManagementDatabase(IDBConnection superuser, CloudServerManagementDatabaseConfiguration configuration) at PostInstall.SetupExecutor.CreateDatabase(Action`1 stateChanged) at PostInstall.SetupExecutor.ExecuteSetup(SetupSettings setupSettings, Action`1 stateChanged) at PbxWebConfigTool.PbxSetupService.CreatePbxInternal(SetupSettings settings)



    Please help you can :D
     
  2. JasonNadeau

    JasonNadeau Member

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    Help we can. More information we need. ;)

    .... obviously there's that password error at the top. Linux install ? Windows install ?
     
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  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Cameron -

    Please make sure that you choose an IPV4 address during the installation not an IPV6 one. Also make sure that your windows machine (if windows) is fully up to date and o antivirus or firewall is running on the server.
     
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