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Solved Impossible to provisionning

Discussion in '3CX Phone System - General' started by Nathan90, Feb 23, 2017.

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  1. Nathan90

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    Hi everybody,

    i have a problem to provisioning my phone Yealink TP19-E2, when i plug on the same LAN but nothing happen on the 3cx server . Did you have idea to resolve this problem ?

    PS: i'm sorry , my english not so nice .

    Thanks for the help
     
    #1 Nathan90, Feb 23, 2017
    Last edited: Feb 23, 2017
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Nathan90,

    Do you mean that the phone does not appear on the Phones tab?
    Note, PnP is multicast request, so please make sure the multicast requests are allowed to reach the 3CX Server.

    Also please check what firmware is the IP phone on, note the minimum firmware version is 53.80.0.130.

    Could you try to setup your Yealink through auto provision from phone's web interface?
    Setting => Auto Provision => Server URL l http:// IP-PBX:5000/provisioning/%random-folder%/
     
  3. Nathan90

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    Yes that's it, it does not appear in the menu "Phone tab" and The firmware is up to date .
     

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    #3 Nathan90, Feb 23, 2017
    Last edited by a moderator: Jul 18, 2017
  4. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Nathan90,

    Please change the port from 5001 to 5000 on the provisioning URL. Http needs 5000 port and https the 5001 port.

    Also, multicast is communication between a single sender and multiple receivers on a network. This can be achieve through the multicast ip address which is 224.0.1.75.
    In order to ensure that your server listens to multicast requests please visit this link https://www.3cx.com/docs/plug-and-play-ip-phone/.
    Also IP phones must be factory reset to be able to send multicast. In addition please let us know what version of 3CX Phone system are you on. (Service Pack) Also please let us know if you have any other phone in your LAN that can't be provisioned through PnP.
     
  5. Nathan90

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    Thank you for you help , my problem is resolve !
     
  6. craigreilly

    craigreilly Well-Known Member

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    Nathan - please be sure to post what resolved your issue so it may help others in the future.
     
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