Improvment to "Call Back" feature

Discussion in 'Ideas' started by Jason Spruill-Jenkins, Mar 1, 2018.

Improvment to "Call Back" feature 5 5 1votes
5/5, 1 vote

  1. Jason Spruill-Jenkins

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    I did not see this posted in here so i am hoping it am not making a dup, but has anyone been using the "Enable Call Back" feature for your call queues.

    I have been playing with it for a little bit and feel like the agent should be notified that it is a "call back" before getting a ringing tone, or silence. it really threw me though a loop the first few times. it could be as simple as the "Please hold" message.