Inappropriate Line Busy Message

Discussion in '3CX Phone System - General' started by Bob, Aug 7, 2007.

  1. Bob

    Bob

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    Hi,

    When all my outside lines are busy and the next user dials “9”, the voice response is “<3 tones> The person your calling is unavailable, please try again”.

    Shouldn’t this be more like “All outside lines are busy, please try again later”.
     
  2. Ralph

    Ralph Member

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    Change the wav file

    You may be able to track down the .wav file used for that event and change it. Although, you should probably make certain that the same .wav file isn't used for other events as well :shock:
     
  3. Costas3CX

    Costas3CX New Member

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    Are you using X-lite?Because I suspect this is an xlite message not 3cx message...
     
  4. Bob

    Bob

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    Yep, that's it. X-Lite is posting the message, not 3CX.

    I can see this when I used the 3CX Phone instead.

    btw: Any recommendations on another softphone to try? I'd like a free one that can create a conference.
     
  5. Costas3CX

    Costas3CX New Member

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    Maybe you can try SJ? Don't remember if its free.
     

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