eQDoBBs
Forum User
- Joined
- Aug 14, 2012
- Messages
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Hi,
We have an issue with inbound calls not being answered where the caller ID is being with held. This presents to the PBX a From: value of "Anonymous"<sip:[email protected]:65535 and the call is not answered. I have confirmed we do not have any Anonymous entries in the blacklist, so I can only think that these types of calls are not matching the source parameters. I did not want to play too much with the configuration settings and so some advice would be very much appreciated.
The following log file extract shows the debug level logging. My reasoning is that as the call is not matching a incoming source criteria, 3CX is asking for authentication and as the Adtran device is not configured with any credentials, none is being returned and therefore the call is being rejected. This is proven in the packet capture.
Our 3CX settings have the 5848 as the inbound call port identification and the Adtran device as the 'From: Host Part' Custom IP Range for the Call Source Identification. We are running v14 SP2.
######## 3CX Log Extract #########
10-Dec-2015 14:42:25.741 [CM102001]: Authentication failed for AuthFail Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abbcb-878fcea Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abbcb-878fcea
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 2 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Proxy-Authorization: Digest username="",realm="3CXPhoneSystem",nonce="414d535c0c7a205168:52b52f84f68ba54488824f9d0c13868b",uri="sip:5848@<3CX server IP>:5060",response="4ad5705a740524590df66936ae5a42ab",algorithm=MD5
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
10-Dec-2015 14:42:25.740 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abbcb-878fcea Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abbcb-878fcea
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 2 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Proxy-Authorization: Digest username="",realm="3CXPhoneSystem",nonce="414d535c0c7a205168:52b52f84f68ba54488824f9d0c13868b",uri="sip:5848@<3CX server IP>:5060",response="4ad5705a740524590df66936ae5a42ab",algorithm=MD5
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
10-Dec-2015 14:42:25.740 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE 5848@<3CX server IP>:5060 tid=-95ee8-249abbcb-878fcea cseq=INVITE contact=anonymous@<Adtran IP>:5060 / 2 from(wire)
10-Dec-2015 14:42:25.701 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abba4-3a3175bd Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abba4-3a3175bd
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 1 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
##### end 3CX Log extract #####
### Packet Capture ####
Adtran > 3CX Server request: INVITE sip:5848@<3cx IP>:5060
3CX Server > Adtran Status: 407 Proxy Authentication Required
Adtran > 3CX Server Request ACK sip:5848@<3CX IP>:5060; transport=UDP
Adtran > 3CX Server Request: INVITE sip:5848@<3cx IP>:5060
3CX Server > Adtran Status: 404 User unknown
Adtran > 3CX Server Request: ACK sip:5848@<3CX IP>:5060; transport=UDP
### End ###
Thanks
We have an issue with inbound calls not being answered where the caller ID is being with held. This presents to the PBX a From: value of "Anonymous"<sip:[email protected]:65535 and the call is not answered. I have confirmed we do not have any Anonymous entries in the blacklist, so I can only think that these types of calls are not matching the source parameters. I did not want to play too much with the configuration settings and so some advice would be very much appreciated.
The following log file extract shows the debug level logging. My reasoning is that as the call is not matching a incoming source criteria, 3CX is asking for authentication and as the Adtran device is not configured with any credentials, none is being returned and therefore the call is being rejected. This is proven in the packet capture.
Our 3CX settings have the 5848 as the inbound call port identification and the Adtran device as the 'From: Host Part' Custom IP Range for the Call Source Identification. We are running v14 SP2.
######## 3CX Log Extract #########
10-Dec-2015 14:42:25.741 [CM102001]: Authentication failed for AuthFail Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abbcb-878fcea Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abbcb-878fcea
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 2 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Proxy-Authorization: Digest username="",realm="3CXPhoneSystem",nonce="414d535c0c7a205168:52b52f84f68ba54488824f9d0c13868b",uri="sip:5848@<3CX server IP>:5060",response="4ad5705a740524590df66936ae5a42ab",algorithm=MD5
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
10-Dec-2015 14:42:25.740 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abbcb-878fcea Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abbcb-878fcea
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 2 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Proxy-Authorization: Digest username="",realm="3CXPhoneSystem",nonce="414d535c0c7a205168:52b52f84f68ba54488824f9d0c13868b",uri="sip:5848@<3CX server IP>:5060",response="4ad5705a740524590df66936ae5a42ab",algorithm=MD5
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
10-Dec-2015 14:42:25.740 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE 5848@<3CX server IP>:5060 tid=-95ee8-249abbcb-878fcea cseq=INVITE contact=anonymous@<Adtran IP>:5060 / 2 from(wire)
10-Dec-2015 14:42:25.701 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
Invite-UNK Recv Req INVITE from <Adtran IP>:5060 tid=-95ee8-249abba4-3a3175bd Call-ID=4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562:
INVITE sip:5848@<3CX server IP>:5060 SIP/2.0
Via: SIP/2.0/UDP <Adtran IP>:5060;branch=z9hG4bK-95ee8-249abba4-3a3175bd
Max-Forwards: 70
Contact: <sip:anonymous@<Adtran IP>:5060;transport=UDP>
To: <sip:5848@<3CX server IP>:5060>
From: "Anonymous"<sip:[email protected]:65535>;tag=49ccbe0-7f000001-13c4-95ee8-ac3f5de0-95ee8
Call-ID: 4a0b848-7f000001-13c4-95ee8-8ef7f24b-95ee8@697d1ff8708a2f1b311fdd7c77bed562
CSeq: 1 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
Content-Type: application/sdp
Supported: 100rel, replaces
User-Agent: ADTRAN_Netvanta_6310/R10.9.4.E
Content-Length: 233
v=0
o=Sonus_UAC 11211 32680 IN IP4 <Adtran IP>
s=SIP Media Capabilities
c=IN IP4 <Adtran IP>
t=0 0
m=audio 12220 RTP/AVP 8 101
a=sendrecv
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
##### end 3CX Log extract #####
### Packet Capture ####
Adtran > 3CX Server request: INVITE sip:5848@<3cx IP>:5060
3CX Server > Adtran Status: 407 Proxy Authentication Required
Adtran > 3CX Server Request ACK sip:5848@<3CX IP>:5060; transport=UDP
Adtran > 3CX Server Request: INVITE sip:5848@<3cx IP>:5060
3CX Server > Adtran Status: 404 User unknown
Adtran > 3CX Server Request: ACK sip:5848@<3CX IP>:5060; transport=UDP
### End ###
Thanks