Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Inbound call asks for pin. Is this possible with 3CX V7?

Discussion in '3CX Phone System - General' started by Ripkens, Dec 9, 2008.

Thread Status:
Not open for further replies.
  1. Ripkens

    Dec 9, 2008
    Likes Received:

    is the following scenario in any way possible?

    3CX receives call and prompts with a digital menu.

    1. Please enter your 5 digit customer ID and press #
    2. Please enter the 4 digit Agent extension you wish to call and press #

    The caller must enter a 5 digit code which he gets from my website and wich is stored in a mysql database.
    3cx must lookup the number to find the customer and only allows step2 if found.
    After step 2, the customer gets routed to the entered extension.

    1. is this scenario possible?
    2. is 3cx capable of using any kind of database lookup during menu conversations?

  2. Nick Galea

    Nick Galea Site Admin

    Jun 6, 2006
    Likes Received:
    This is not possible with 3CX, sorry.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.