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Inbound Call Identification

Discussion in '3CX Phone System - General' started by information6, Mar 16, 2016.

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  1. information6

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    I have a client using 3CX that is starting a few companies. They would like to identify the respective companies primary number so the receptionist can determine which of the companies was being called so they can greet the caller respectively. The owner only allows the DR to be used for overflow, so the receptionist always answers calls directly during business hours. Any suggestions?
     
  2. craigreilly

    craigreilly Well-Known Member

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    The name of the inbound caller id shows up on the display. You can prepend (before the number COMP A:4805551212) or append (after the number 4805551212:COMP A).
    I find however that the handset lookup on the internal phonebook will over write this. Usually we only have employees in the phonebook anyhow.
    It used to be a menu option - but perhaps now only in Parameters:

    APPENDCIDQUEUE
    PREPENDNAMETOCID
     
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  3. information6

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    Thanks Craig. To clarify, we are not looking for CID, but the number the caller called in to so the receptionist can identify which line/company the party is trying to reach.
     
  4. craigreilly

    craigreilly Well-Known Member

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    YES - so the NAME of the DID they called is displayed.
    So for our Main line - we have MAIN - 4805551212. For our 800 # we show 800# - 4805551212, etc. (the 4805551212 being their caller id and the Name being my system number that they called)
    Or you can print the number (just name the DID the same as the number) but this would likely be confusing.
    6025551212 - 4805551212 where the 602 would be the number they called and the 480 being their number.
     
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  5. hogan71088

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    Where exactly is this set up?
     
  6. lneblett

    lneblett Well-Known Member

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    You apply a name to the inbound rules and/or ring group/queue.
     
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