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Hello everybody....
I´m struggling with an issue related with reformating caller ID information.
Actually, our VOIP Trunk provider is Skype Connect service and we´re located in Japan.
When a call is received thru Skype service, the following SIP information comes from Skype to our 3CX:
26-dez-2012 12:42:43.162 [CM503004]: Call(C:81): Route 1: from L:81.1[Line:10026<<+81567551234] to T:RingAll:80000@[Dev:sip:[email protected]:61340;rinstance=7581d9e7a6faec26,Dev:sip:[email protected]:50152;rinstance=4a11c342a10990ff;transport=TCP,Dev:sip:[email protected]:5065;ob,Dev:sip:[email protected]:5488,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:4426;rinstance=9a652279df605782;transport=TCP]
So, Skype is providing to me an incomming caller ID as +81567551234.
In the VOIP Trunking configuration, we´ve set the "Reformat Inbound Caller ID to the following settings:
-International Prefix: (Left blank)
-Country Code: 81
-Area Code Prefix: (Left Blank)
-Area Code: (Left Blank)
-Local Number Lenght: (Left Blank)
With this configuration, the 3CX extensions, when receiving an incomming call, are displaying the caller ID 567551234.
That´s a good sign but there is a problem. The incomming call phones has an "0"(zero) in the beggining of the number (in the e.g, the real caller number is 0567551234), and the missing "0" makes impossible to make call backs to numbers in the incomming call lists.
Where I have to adjust to make the 3CX Phone System to place an "0", in the place of the cut +81(Japan national code) that we successfully cut it out from the caller ID ???
All help are deeply welcome !
Thanks
Eduardo Nakagawa
I´m struggling with an issue related with reformating caller ID information.
Actually, our VOIP Trunk provider is Skype Connect service and we´re located in Japan.
When a call is received thru Skype service, the following SIP information comes from Skype to our 3CX:
26-dez-2012 12:42:43.162 [CM503004]: Call(C:81): Route 1: from L:81.1[Line:10026<<+81567551234] to T:RingAll:80000@[Dev:sip:[email protected]:61340;rinstance=7581d9e7a6faec26,Dev:sip:[email protected]:50152;rinstance=4a11c342a10990ff;transport=TCP,Dev:sip:[email protected]:5065;ob,Dev:sip:[email protected]:5488,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:4426;rinstance=9a652279df605782;transport=TCP]
So, Skype is providing to me an incomming caller ID as +81567551234.
In the VOIP Trunking configuration, we´ve set the "Reformat Inbound Caller ID to the following settings:
-International Prefix: (Left blank)
-Country Code: 81
-Area Code Prefix: (Left Blank)
-Area Code: (Left Blank)
-Local Number Lenght: (Left Blank)
With this configuration, the 3CX extensions, when receiving an incomming call, are displaying the caller ID 567551234.
That´s a good sign but there is a problem. The incomming call phones has an "0"(zero) in the beggining of the number (in the e.g, the real caller number is 0567551234), and the missing "0" makes impossible to make call backs to numbers in the incomming call lists.
Where I have to adjust to make the 3CX Phone System to place an "0", in the place of the cut +81(Japan national code) that we successfully cut it out from the caller ID ???
All help are deeply welcome !
Thanks
Eduardo Nakagawa