Inbound Caller ID is showing IP address...

Discussion in '3CX Phone System - General' started by Mtmartin3, Feb 14, 2018.

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  1. Mtmartin3

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    Inbound Caller ID is showing IP address instead of the phone number of the people calling how can I change that? I have look everywhere in the admin console and cant find it?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Mtmartin3

    Which provider are you using? Is it a supported one? If not you might need to adjust your Inbound parameters under Trunk settings. To do that you will need to know what sip field the provider is using to send the number to you and adjust the CallerNum field accordingly.

    Please note that changing inbound parameters without knowing the exact sip fields you need to adjust could break inbound calling entirely.
     
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