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Inbound Caller ID Name

Discussion in '3CX Phone System - General' started by nictwo2269, Apr 8, 2013.

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  1. nictwo2269

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    I am hoping someone can clarify why if my carrier is sending inbound name. My Patton gateway is sending to the 3cx. How come 3cx can only do caller ID name with phone book entry. This seems like a very common feature among most PBX's and a very simple fix. What's the deal with this?
     
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  2. leejor

    leejor Well-Known Member

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    Have you confirmed this?

    The 3CX logs will show if it is actually receiving a name from the gateway. If not, then check the gateway, and confirm that your provider, is indeed, sending the name.
     
  3. nictwo2269

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    Below is the log from my carrier: I have spoken with Patton and they have confirmed they are sending the caller ID name that they are receiving. Where in the 3CX logs do I need to look?

    Mar 7 18:53:34: ISDN Se1/0:23 Q931: Applying typeplan for sw-type 0xD is 0x2 0x1, Calling num 8008290420
    Mar 7 18:53:34: ISDN Se1/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Called num 5394
    Mar 7 18:53:34: ISDN Se1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x79DD
    Bearer Capability i = 0x8090A2
    Standard = CCITT
    Transfer Capability = Speech
    Transfer Mode = Circuit
    Transfer Rate = 64 kbit/s
    Channel ID i = 0xA98381
    Exclusive, Channel 1
    Facility i = 0x9F8B0100A112020112020100800A54572054454C45434F4D
    CRTNTXOURT001#
    Protocol Profile = Networking Extensions
    0xA112020112020100800A54572054454C45434F4D
    Component = Invoke component
    Invoke Id = 18
    Operation = CallingName
    Name presentation allowed
    Name = TW TELECOM
    Display i = 'TW TELECOM'
    Calling Party Number i = 0x2180, '8008290420'
    Plan:ISDN, Type:National
    Called Party Number i = 0x80, '5394'
    Plan:Unknown, Type:Unknown
    Mar 7 18:53:34: ISDN Se1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xF9DD
    Channel ID i = 0xA98381
    Exclusive, Channel 1
    Mar 7 18:53:34: ISDN Se1/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xF9DD
    Progress Ind i = 0x8582 - Destination address is non-ISDN
    CRTNTXOURT001#
    Mar 7 18:53:34: ISDN Se1/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x79DD
    CRTNTXOURT001#
    Mar 7 18:53:46: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x79DD
    Cause i = 0x8290 - Normal call clearing
    Mar 7 18:53:46: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0xF9DD
    Cause i = 0x8090 - Normal call clearing
    Mar 7 18:53:46: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd =
     
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  4. leejor

    leejor Well-Known Member

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    3CX has two logs available in the main menu. Have a look at the Activity Log. You may need to change the settings to Verbose for additional information. Check, or refresh the log after your have received a call. You should see the incoming number, and name, if it is being sent. If there is no name, then you probably need to investigate the current settings in the gateway.
     
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