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- Nov 1, 2018
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Dear All,
I'm having a problem at a client installation that I cannot figure out.
Using one SIP Trunk for two different DIDs and created two different inbound rules based on these DIDs, which will forward the calls to two different Call Queues. So far so good, and everything seems to be working fine.
The only problem is, when we get calls, the Caller ID shows the following: Queue name, DID being called, and finally the caller's number. Since for this installation we are using really simple Polycom 321 phones, we wished to have displayed ONLY the caller's number. I tried changing the inbound and/or outbound parameters, the best I could do was to have the caller's number showing as the caller ID, but this resulted in the call going directly to the destination for calls during office hours on the SIP trunk, I think due to the reformatting to show the caller ID, 3cx doesn't identify the DID, and ends up not forwarding the calls to the Call Queues.
Any ideas/suggestions?
Best regards,
Francisco.
I'm having a problem at a client installation that I cannot figure out.
Using one SIP Trunk for two different DIDs and created two different inbound rules based on these DIDs, which will forward the calls to two different Call Queues. So far so good, and everything seems to be working fine.
The only problem is, when we get calls, the Caller ID shows the following: Queue name, DID being called, and finally the caller's number. Since for this installation we are using really simple Polycom 321 phones, we wished to have displayed ONLY the caller's number. I tried changing the inbound and/or outbound parameters, the best I could do was to have the caller's number showing as the caller ID, but this resulted in the call going directly to the destination for calls during office hours on the SIP trunk, I think due to the reformatting to show the caller ID, 3cx doesn't identify the DID, and ends up not forwarding the calls to the Call Queues.
Any ideas/suggestions?
Best regards,
Francisco.