Inbound caller's cid not displayed

Discussion in '3CX Phone System - General' started by theyelllowdart, Aug 13, 2008.

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  1. theyelllowdart

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    My 3cx client only displays the phone number of the external caller but it doesn't display the caller id. Is this a feature that isn't included in the free version? I'm connecting 3cx straight to ViaTalk(a voip), and i'm only using generic settings for the provider configuration page.

    heres a sample call log:
    05:16:46.265 Call::Terminate [CM503008]: Call(18): Call is terminated
    05:16:46.234 Call::Terminate [CM503008]: Call(18): Call is terminated
    05:16:46.203 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:9000 forwards to DN:21
    05:16:30.312 CallCtrl::eek:nLegConnected [CM503007]: Call(18): Device joined: sip:99@127.0.0.1:40600;rinstance=677283488c198f09
    05:16:30.312 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:9000 forwards to DN:21
    05:16:30.281 CallCtrl::eek:nLegConnected [CM503007]: Call(18): Device joined: sip:14432779858@216.246.50.94
    05:16:30.281 Extension::printEndpointInfo [CM505001]: Ext.99: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
    05:16:30.281 CallCtrl::eek:nAnsweredCall [CM503002]: Call(18): Alerting sip:99@127.0.0.1:40600;rinstance=677283488c198f09
    05:16:29.828 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:9000 forwards to DN:21
    05:16:29.781 CallCtrl::eek:nRerouteReq [CM503005]: Call(18): Forwarding: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=677283488c198f09]
    05:16:29.781 CallLeg::eek:nFailure [CM503003]: Call(18): Call to sip:21@192.168.0.20:5060 has failed; Cause: 486 Busy Here; from IP:192.168.0.82:5070
    05:16:25.359 Extension::printEndpointInfo [CM505001]: Ext.21: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX_VoIP_Client] Transport: [sip:192.168.0.20:5060]
    05:16:25.359 CallCtrl::eek:nAnsweredCall [CM503002]: Call(18): Alerting sip:21@192.168.0.82:5070;rinstance=f019d6686b1fe554
    05:16:24.812 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(18): Calling: Ext:Ext.21@[Dev:sip:21@192.168.0.82:5070;rinstance=f019d6686b1fe554]
    05:16:24.812 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:21@192.168.0.20:5060]
    05:16:24.812 Line::printEndpointInfo [CM505003]: Provider:[ViaTalk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Viatalk SIP] Transport: [sip:192.168.0.20:5060]
    05:16:24.812 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:9000 forwards to DN:21
    05:16:24.703 CallCtrl::eek:nIncomingCall [CM503001]: Call(18): Incoming call from 14432779858@(Ln.9000@ViaTalk) to [sip:21@192.168.0.20:5060]
     
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