• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Solved Inbound Calls "doesn't match any known extension number"

Status
Not open for further replies.

Robertos

Customer
Advanced Certified
Joined
Mar 16, 2018
Messages
86
Reaction score
7
Calling into my a new system v15 on Windows and incoming calls not working..

For some reason inbound trunk calls from 61444112233 calls ,mapped to my DID on trunk to my extension 109 on Yealink T46S are not working and call fails.

109 can call out and other internal phones can call him. Tried another phone 106 and same result.

Any ideas?



03/16/2018 5:24:05 PM - Leg L:37.1[Line:10000<<61444112233] is terminated: Cause: BYE from PBX
03/16/2018 5:24:05 PM - [CM503020]: Call(C:37): Normal call termination. Call originator: Line:10000<<61444112233. Reason: Not found
03/16/2018 5:24:05 PM - [CM503014]: Call(C:37): No known route from Line:10000<<61444112233 to target: <sip:[email protected]:5060>
03/16/2018 5:24:05 PM - Call(C:37): from Line:10000<<61444112233 to 109 doesn't match any known extension number.
03/16/2018 5:24:05 PM - [CM503010]: Call(C:37): Making route(s) from Line:10000<<61444112233 to <sip:[email protected]:5060>
03/16/2018 5:24:05 PM - [CM505003]: Provider:[Rabs Maintenance 1300] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] PBX contact: [sip:[email protected]:5060]
03/16/2018 5:24:05 PM - [CM500002]: Call(C:37): Info on incoming INVITE from Line:10000<<61444112233:
Invite-IN Recv Req INVITE from 203.1.8.75:5060 tid=02c183192f39e062 Call-ID=5066-413-21620186246-img06-gsy1-6-59.86.190.106:
INVITE sip:[email protected]:1024;rinstance=ead21335421c3bcd;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 203.1.8.75:5060;branch=z9hG4bK-524287-1---02c183192f39e062;rport=5060
Via: SIP/2.0/UDP 203.1.8.75:5061;branch=z9hG4bK-xtqmrjs33vdabv2b;rport=5061
Max-Forwards: 69
Record-Route: <sip:203.1.8.75:5060;transport=UDP;lr>
Contact: <sip:203.1.8.75:5061>
To: <sip:[email protected]>
 
Last edited:
OK it's working now. Running the FW Check fixed it...

Don't know how because i restarted server earlier too. A bit buggy ...
 
Hello @Robertos

Can you tell exactly the build version of the PBX you are running? You can see this on the Dashboard under the Information column next to the licence. This could be related to a known issue that we are currently working on.
 
hi Yiannis

Professional Perpetual 15.5.9348.3

Running on Windows Server 2012 R2
 
Please check your inbox as i have sent you a p.m. with steps necessary to fix your issue.
 
Hello,

I have come across this exact same problem and the fix that Robertos used, running the firewall checker, has resolved the problem.

We have been using 3cx for a number of years and have never come across this before.

YiannisH_3CX, would you be able to share your secret fix so we don't come across this again.

Thanks

Tim
 
Hello @Tim Aitken

Can you please tell me what PBX version you are running and if its a windows or a linux installation?
You can see this on the Dashboard under the Information column next to the licence.
 
Hi Yiannish,

We are using Version 15.0.62928.5 and it is running on Windows Server 2012 R2.

Cheers,

Tim
 
The fix for the issue Robertos was facing is included in the latest service pack release which is version 15.5.10244.4 so i would recommend upgrading to that version to fix your issue
 
Thanks YiannisH_3CX, that is good to know as we were planning on doing the upgrade.

Cheers,

Tim
 
  • Like
Reactions: YiannisH_3CX
Sorry Tim just saw this thread.Yes we got a fix from Yiannis. Thanks Yiannis for your support also. Definitely fixed it.
 
Glad i could help.
 
  • Like
Reactions: Robertos
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.