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I'm certain these issues are related but I can not isolate the problem.
Recently upgraded to 3CX v6.
SonicWall Firewall, Aastra 55i (firmware 2.2.1.25) handset.
1) 3CX no longer forwards inbound calls to the extension. Phone is registered and line does ring through to 3CX.
07:01:38.627 Call::Terminate [CM503008]: Call(5): Call is terminated
07:01:38.580 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
07:01:18.956 CallCtrl:nSelectRouteReq [CM503004]: Call(5): Calling: Ext:Ext.100@[Dev:sip:[email protected]:51620;transport=udp;srcadr=192.168.0.117:5061]
07:01:18.956 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5061]
07:01:18.940 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:01:18.940 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
07:01:18.768 CallCtrl:nIncomingCall [CM503001]: Call(5): Incoming call from 14039985713@(Ln.15000@Vonage) to [sip:[email protected]:5061]
07:01:18.628 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
2) Outbound calls connect but only have audio at external end with no audio at internal handset
07:22:06.166 Call::Terminate [CM503008]: Call(6): Call is terminated
07:21:56.791 CallCtrl:nLegConnected [CM503007]: Call(6): Device joined: sip:[email protected]:5061
07:21:56.760 CallCtrl:nLegConnected [CM503007]: Call(6): Device joined: sip:[email protected]:51620;transport=udp;srcadr=192.168.0.117:5061
07:21:56.744 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:21:56.744 CallCtrl:nAnsweredCall [CM503002]: Call(6): Alerting sip:[email protected]:5061
07:21:43.745 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:21:43.745 CallCtrl:nAnsweredCall [CM503002]: Call(6): Alerting sip:[email protected]:5061
07:21:40.104 CallCtrl:nSelectRouteReq [CM503004]: Call(6): Calling: VoIPline:14039985714@(Ln.15000@Vonage)@[Dev:sip:[email protected]:5061]
07:21:40.073 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to "14039985714"[sip:[email protected]:5061]
07:21:40.073 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 55i/2.2.1.25] Transport: [sip:192.168.0.105:5061]
07:21:39.964 CallCtrl:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.100 to "14039985714"[sip:[email protected]:5061]
07:17:42.906 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 192.245.12.229:3478 over Transport 192.168.0.105:5061
Have gone through recommended phone setup for 55i a number of times, deleted, recreated and re-registered the extension. With no luck.
It's got to be something really simple that I'm missing :?:
Recently upgraded to 3CX v6.
SonicWall Firewall, Aastra 55i (firmware 2.2.1.25) handset.
1) 3CX no longer forwards inbound calls to the extension. Phone is registered and line does ring through to 3CX.
07:01:38.627 Call::Terminate [CM503008]: Call(5): Call is terminated
07:01:38.580 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
07:01:18.956 CallCtrl:nSelectRouteReq [CM503004]: Call(5): Calling: Ext:Ext.100@[Dev:sip:[email protected]:51620;transport=udp;srcadr=192.168.0.117:5061]
07:01:18.956 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5061]
07:01:18.940 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:01:18.940 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
07:01:18.768 CallCtrl:nIncomingCall [CM503001]: Call(5): Incoming call from 14039985713@(Ln.15000@Vonage) to [sip:[email protected]:5061]
07:01:18.628 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
2) Outbound calls connect but only have audio at external end with no audio at internal handset
07:22:06.166 Call::Terminate [CM503008]: Call(6): Call is terminated
07:21:56.791 CallCtrl:nLegConnected [CM503007]: Call(6): Device joined: sip:[email protected]:5061
07:21:56.760 CallCtrl:nLegConnected [CM503007]: Call(6): Device joined: sip:[email protected]:51620;transport=udp;srcadr=192.168.0.117:5061
07:21:56.744 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:21:56.744 CallCtrl:nAnsweredCall [CM503002]: Call(6): Alerting sip:[email protected]:5061
07:21:43.745 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
07:21:43.745 CallCtrl:nAnsweredCall [CM503002]: Call(6): Alerting sip:[email protected]:5061
07:21:40.104 CallCtrl:nSelectRouteReq [CM503004]: Call(6): Calling: VoIPline:14039985714@(Ln.15000@Vonage)@[Dev:sip:[email protected]:5061]
07:21:40.073 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to "14039985714"[sip:[email protected]:5061]
07:21:40.073 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 55i/2.2.1.25] Transport: [sip:192.168.0.105:5061]
07:21:39.964 CallCtrl:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.100 to "14039985714"[sip:[email protected]:5061]
07:17:42.906 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 192.245.12.229:3478 over Transport 192.168.0.105:5061
Have gone through recommended phone setup for 55i a number of times, deleted, recreated and re-registered the extension. With no luck.
It's got to be something really simple that I'm missing :?: