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Inbound calls suddenly not being picked up by voice mail.

Discussion in '3CX Phone System - General' started by Jonners59, Nov 9, 2011.

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  1. Jonners59

    Jonners59 New Member

    Apr 21, 2009
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    I have been running my 3CX for a few years now and all is up to date and has been working fine. I have noticed in the past week or two that inbound calls on one of the PSTN lines, after ringing (ring Group 800), instead of going to voice mail gets a message something like "the destination is not registered or not available" and then hangs up. ;)

    I have two PSTN lines going in to a Grandstream GXW4104, one for home and one for the office. It is ONLY the office line this happens on.

    Here is the log
    14:22:24.107  Currently active calls [none]
    14:22:21.258  [CM503008]: Call(57): Call is terminated
    14:22:03.088  Session 114948 of leg C:57.1 is confirmed
    14:22:03.024  [CM503007]: Call(57): Device joined: sip:EndCall@;rinstance=da64bf24751c7083
    14:22:02.975  [CM503007]: Call(57): Device joined: sip:10001@;transport=udp
    14:22:02.970  [MS210005] C:57.1:Answer provided. Connection(proxy mode):
    14:22:02.965  [MS210001] C:57.3:Answer received. RTP connection[unsecure]:
    14:22:02.960  Remote SDP is set for legC:57.3
    14:22:02.728  [CM503002]: Call(57): Alerting sip:EndCall@;rinstance=da64bf24751c7083
    14:22:02.375  [CM503025]: Call(57): Calling Unknown:Ext.EndCall@[Dev:sip:EndCall@;rinstance=da64bf24751c7083]
    14:22:02.365  [MS210004] C:57.3:Offer provided. Connection(proxy mode):
    14:22:02.240  [CM503016]: Call(57): Attempt to reach <sip:800@> failed. Reason: Temporarily Unavailable
    14:22:02.230  [CM503003]: Call(57): Call to sip:100@ has failed; Cause: 480 Temporarily not available; from IP:
    14:21:53.999  [CM503025]: Call(57): Calling RingAll800:100Ext.100101Ext.101102103Ext.103105Ext.105@[Dev:sip:100@]
    14:21:53.998  [MS210006] C:57.2:Offer provided. Connection(by pass mode):
    14:21:53.934  Currently active calls - 1: [57]
    14:21:53.932  [CM503004]: Call(57): Route 1: RingAll800:100Ext.100101Ext.101102103Ext.103105Ext.105@[Dev:sip:100@]
    14:21:53.837  [CM503010]: Making route(s) to <sip:800@>
    14:21:53.836  [MS210000] C:57.1:Offer received. RTP connection:
    14:21:53.825  Remote SDP is set for legC:57.1
    14:21:53.823  [CM505002]: Gateway:[GWX 4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:7)] PBX contact: [sip:10001@]
    14:21:53.768  [CM503001]: Call(57): Incoming call from 07770740133@(Ln.10001@GWX 4104) to <sip:800@>
    14:21:53.739  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:800
    14:21:53.739  Looking for inbound target: called=444; caller=07770740133
    14:21:53.734  [CM500002]: Info on incoming INVITE:
      INVITE sip:444@ SIP/2.0
      Via: SIP/2.0/UDP;branch=z9hG4bKa0e0c3277a52ce37
      Max-Forwards: 70
      Contact: <sip:10001@;transport=udp>
      To: <sip:444@>
      From: <sip:07770740133@>;tag=6da77357dcc41d10
      Call-ID: d9d29bb049a176214be406a33584f227@
      CSeq: 23405 INVITE
      Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:444@",nonce="414d535c04cb1d8125:9ca79156fa7e85df9b569c83659e964d",response="e6d33d536864a0ef5b8cc351b6ec7bae"
      Supported: replaces, timer, path
      User-Agent: Grandstream GXW4104 (HW 1.1, Ch:7)
      Content-Length: 0
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