• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Inbound calls to Digital receptionist are not forwarded to ring groups

Status
Not open for further replies.

Moe Hammond

Joined
Oct 19, 2018
Messages
3
Reaction score
0
Hello,

I have 3 issues, but most important of them is number 1

1- inbound calls to Digital Receptionist is configured with 8 options.
3 of those options are configured to send inbound calls to ring groups and in each of those ring groups there's one, two or three people but as soon as person presses the option that's associated with the ring group the call drops.

2- Voice mail that's sent to extension doesn't show any notification on 3CX client. is this by design ?

3- I would like to know if 3CX can still control a call which is not answered and forwarded to a person's mobile phone?
 
For the first item...check the 3CX Activity Log, for one of these calls to see why the call drops.

Please explain, in more detail, what you mean in the second point.

What do you want to do with the call to the mobile. If it is engaged, then the call will generally go immediately to the mobiles voicemail. Did you want the call to only ring for a few seconds, then if not answered go to the 3CX Voicemail?
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,612
Messages
748,817
Members
144,725
Latest member
NGPMH
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.