Inbound calls to the IVR Get Disconnected

Discussion in '3CX Phone System - General' started by eugeneo, Jan 22, 2009.

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  1. eugeneo

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    Hi Guys, i've been testing out 3CX 7 Free recently and was tinkering with some settings. But I have run into some problems

    My Setup

    2 SIP Lines from VOIP Provider
    1 Sipura SPA-2000 2FXS (Both Used)
    1 LG-Nortel Ip Phone
    1 Dlink ATA
    Windows XP SP2
    Windows IIS Server
    3CX Ver. 7

    Anyways i've been adjusting these settings for it to work however when an outbound call comes though to the the IVR it waits 5 seconds and disconnects the line. When I call from an internal phone (extension) to the IVR it should work as it supposed to.

    Code:
    22:49:37.407  [MS105000] C:16.2: No RTP packets were received:remoteAddr=127.0.0.1:40652,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7042
    
    22:49:36.466  [MS105000] C:16.1: No RTP packets were received:remoteAddr=209.217.98.194:13290,extAddr=76.10.172.17:9022,localAddr=76.10.172.17:9022
    
    22:49:36.466  [CM503008]: Call(16): Call is terminated
    
    22:49:36.456  [CM503008]: Call(16): Call is terminated
    
    22:49:36.296  [CM503007]: Call(16): Device joined: sip:804@127.0.0.1:40600;rinstance=fc5b6faed5b73559
    
    22:49:36.276  [CM503007]: Call(16): Device joined: sip:#########@209.217.98.194
    
    22:49:36.276  [CM505001]: Ext.804: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
    
    22:49:36.236  [CM503002]: Call(16): Alerting sip:804@127.0.0.1:40600;rinstance=fc5b6faed5b73559
    
    22:49:35.715  [CM503004]: Call(16): Calling: Ext:Ext.804@[Dev:sip:804@127.0.0.1:40600;rinstance=fc5b6faed5b73559]
    
    22:49:35.715  [CM503010]: Making route(s) to <sip:804@76.10.172.17:5060>
    
    22:49:35.705  [CM505003]: Provider:[Unlimitel SIP 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet SIP 1.02] Transport: [sip:76.10.172.17:5060]
    22:49:35.675  [CM503001]: Call(16): Incoming call from #@(Ln.10000@Unlimitel SIP 1) to <sip:804@76.10.172.17:5060>
    22:49:35.484  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:804
    Any assistance will be appreciated.
     
  2. discovery1

    discovery1 Member

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    Run the 3CX firewall checker to start troubleshooting.
    Then can you provide more info?

    Are incoming calls coming in through the SPA2000 or from the VOIP provider?
    What is the d-link ATA doing?

    Do you mean an external call coming into the 3CX system?

    What did you play with and what did you change?

    It may be easier to start again with a clean install and take notes of what you are doing - also change things one at a time then test so you are able to reverse the changes.
     
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  3. eugeneo

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    Hi thanks for your reply....

    Yes I do get the call when I set it to dial an extension rather then the IVR.

    External meaning calling the voip line that I have installed on 3CX. Internal meaning me calling 804 from an extension to hear the IVR.

    Hope that makes sense
     
  4. William400

    William400 Well-Known Member

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    Hi

    I would recommend you try to eliminate the unsupported devices, namely Linksys SPA, Nortel and Dlink. Then test using 3CX VOIP Client or XLite and see if the issue still persists. That way we eliminate any unknowns from the equation.

    Let us know the outcome...and paste the Verbose log of such a call from Inbound INVITE to IVR to destination
     
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  5. eugeneo

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    Okay i've unplugged all the devices and used x-lite. Still the same problem

    Code:
    10:25:03.045  [CM503004]: Call(1): Calling: Ext:Ext.804@[Dev:sip:804@127.0.0.1:40600;rinstance=040d5e5cb55b741a]
    
    10:25:03.005  [CM503010]: Making route(s) to <sip:804@76.10.172.17:5060>
    
    10:25:03.005  [MS210000] C:1.1:Offer received. RTP connection: 209.217.98.194:11664(11665)
    
    10:25:02.995  Remote SDP is set for legC:1.1
    
    10:25:02.975  [CM505003]: Provider:[Unlimitel SIP 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet SIP 1.02] Transport: [sip:76.10.172.17:5060]
    10:25:02.814  [CM503001]: Call(1): Incoming call from #@(Ln.10000@Unlimitel SIP 1) to <sip:804@76.10.172.17:5060>
    
    10:25:01.853  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:804
    
    10:25:01.823  Looking for inbound target: called=##; caller=#
    10:25:01.703  [CM500002]: Info on incoming INVITE:
    
      INVITE sip:9058178274@76.10.172.17:5060;rinstance=6c60815054a58d77 SIP/2.0
    
      Via: SIP/2.0/UDP 209.217.98.194:5060;branch=z9hG4bK341d9556
    
      Max-Forwards: 70
    
      Contact: <sip:#@209.217.98.194>
    
      To: <sip:#@76.10.172.17:5060;rinstance=6c60815054a58d77>
    
      From: "OTSUKA S"<sip:#@209.217.98.194>;tag=as6dd18456
    
      Call-ID: 19fd04e818aec59c14437f3201df0504@209.217.98.194
    
      CSeq: 102 INVITE
    
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    
      Date: Thu, 22 Jan 2009 15:24:58 GMT
    
      Supported: replaces
    
      Content-Length: 0
    
    
    10:24:46.008  [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@76.10.146.136:51774;rinstance=fa5fc8899a81dbf9/102]
    
    10:24:39.268  [CM504002]: Ext.102: a contact is unregistered. Contact(s): []
    
    10:22:49.315  [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:801@127.0.0.1:40600;rinstance=66790f1ec0232ad7/801]
    
    10:22:37.907  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=ce37dbff44afb3e9/*1]
    
    10:22:21.742  [CM504004]: Registration succeeded for: 10001@Unlimitel 2
    
    10:22:13.239  [CM504003]: Sent registration request for 10001@Unlimitel 2
    
    10:22:12.898  IP(s) added:[76.10.172.17]
    
    10:22:08.191  [CM504004]: Registration succeeded for: 10001@Unlimitel 2
    
    10:22:07.730  [CM504003]: Sent registration request for 10000@Unlimitel SIP 1
    
    10:22:06.728  SL: connected FILESERVER:0/IVRServer at [FILESERVER]/IVRServer
    
    10:22:06.248  [CM506002]: Resolved SIP external IP:port (76.10.172.17:5060) on Transport 76.10.172.17:5060
    
    10:22:05.997  SL: connected FILESERVER:0/3CXConferenceRoom at [FILESERVER]/3CXConferenceRoom
    
    10:22:05.947  SL: connected FILESERVER:0/MediaServer at [FILESERVER]/MediaServer
    
    10:22:02.041  [CM501002]: Version: 7.0.4708.0
    
     
  6. discovery1

    discovery1 Member

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    I think that shows that you have an older version of 3CX - the current version is 7.0.4744

    There is more info in the logs above what you posted - can you place another call and post everything including the "Call is terminated"
     
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