inbound fax not recieved

Discussion in '3CX Phone System - General' started by zman574, Jul 9, 2010.

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  1. zman574

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    Okay so I have been working on getting my faxes to receive for a while now and it is still failing.

    I finally have it so I get fax tone when the number is called, when I send a fax to the number the fax machines both of them that i tried two different brands from two different phone lines (pstn lines) say the fax went through. No errors on the server log that I can see at all, but the fax never shows up in email. The email works fine for voicemail but nothing on the fax side. Is there a seperate place that I need to configure smtp settings for the fax than the one for voicemail? Do I have to install something different or more on the server to create the pdf document, some kind of pdf printer or anything? If I was getting a bounce or something I could see that, but I get absolutly nothing even after more than 8 hours of waiting.

    Thanks

    Jim
     
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  2. carolinainnovative

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    C'mon zman - you've been here long enough... :p Logs! Preferably debug logs!
     
  3. zman574

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    Sorry about not having the logs, I dont have a fax machine to give them when I am at home which I am. I will repost today with the logs?
     
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  4. zman574

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    Here are the log files and I have attached the wireshark capture as well.
    08:51:50.073 [CM503008]: Call(1759): Call is terminated
    08:51:44.738 Active calls counted toward license limit: [1758,1759]
    08:51:14.552 Active calls counted toward license limit: [1758,1759]
    08:51:13.428 [CM503007]: Call(1758): Device joined: sip:8202@192.168.1.28:5060
    08:51:13.428 [MS210003] C:1758.3:Answer provided. Connection(transcoding mode[unsecure]):192.168.1.150:7390(7391)
    08:51:13.428 [MS210002] C:1758.1:Offer provided. Connection(transcoding mode): 184.74.93.19:9014(9015)
    08:51:13.428 [MS210000] C:1758.3:Offer received. RTP connection: 192.168.1.28:16458(16459)
    08:51:13.428 Remote SDP is set for legC:1758.3
    08:51:12.633 Remote SDP is set for legC:1759.1
    08:51:12.430 Remote SDP is set for legC:1759.2
    08:51:11.510 Session 277756 of leg C:1759.1 is confirmed
    08:51:11.354 [CM503007]: Call(1759): Device joined: sip:8888@192.168.1.150:5100;user=phone
    08:51:11.338 [CM503007]: Call(1759): Device joined: sip:newport@66.23.129.253:5060
    08:51:11.338 [MS210007] C:1759.1:Answer provided. Connection(by pass mode): 184.74.93.19:10002(10003)
    08:51:11.338 [MS210001] C:1759.2:Answer received. RTP connection[unsecure]: 184.74.93.19:10002(10003)
    08:51:11.338 Remote SDP is set for legC:1759.2
    08:51:11.338 [CM503002]: Call(1759): Alerting sip:8888@192.168.1.150:5100;user=phone
    08:51:11.276 [CM503025]: Call(1759): Calling @[Dev:sip:8888@192.168.1.150:5100;user=phone]
    08:51:11.276 [MS210006] C:1759.2:Offer provided. Connection(by pass mode): 4.55.5.130:24128(24129)
    08:51:11.244 [CM503004]: Call(1759): Route 1: @[Dev:sip:8888@192.168.1.150:5100;user=phone]
    08:51:11.244 [CM503010]: Making route(s) to <sip:8206@192.168.1.150:5060;user=fax>
    08:51:11.244 [MS210000] C:1759.1:Offer received. RTP connection: 4.55.5.130:24128(24129)
    08:51:11.244 Remote SDP is set for legC:1759.1
    08:51:11.244 [CM505003]: Provider:[Nexvortex - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 8.0.10708.0] PBX contact: [sip:newport@lovley.webhop.net:5060]
    08:51:11.229 [CM503001]: Call(1759): Incoming call from +12073684328@(Ln.10000@Nexvortex - US) to <sip:8206@192.168.1.150:5060;user=fax>
    08:51:11.229 [CM503012]: Inbound office hours rule (fax test again) for 10000 forwards to Fax:8206
    08:51:11.229 Looking for inbound target: called=+16035467133; caller=+12073684328
    08:51:11.213 [CM500002]: Info on incoming INVITE:
    INVITE sip:16035467133@184.74.93.19:5060;rinstance=84d9cc78e6767571 SIP/2.0
    Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bKcb2c.75c0ec31.0
    Via: SIP/2.0/UDP 4.55.5.163:5060;branch=z9hG4bK08B6ec34db0fd58d501
    Max-Forwards: 16
    Record-Route: <sip:+16035467133@66.23.129.253:5060;nat=yes;ftag=gK08573589;lr=on>
    Contact: "RADIO SHACK"<sip:+12073684328@4.55.5.163:5060>
    To: <sip:+16035467133@66.23.129.253:5060>
    From: "RADIO SHACK"<sip:+12073684328@4.55.5.163:5060>;tag=gK08573589
    Call-ID: 956835093_95689439@4.55.5.163
    CSeq: 21335 INVITE
    Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
    Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE
    Supported: 100rel
    Content-Length: 0
    Remote-Party-ID: "RADIO SHACK" <sip:+12073684328@4.55.5.163:5060>;privacy=off
     
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  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Have you installed this?
    http://www.3cx.com/blog/releases/3cx-fax-update11344/

    Wireshark i can not see, where is it?
    Plz check the fax.log is not only ur mailserver dont send the fax. nextvortex works w/o any changes to the ini file.


    Do you have secure passwords on ur PBX?
    I know now you plublic IP and that u have a 4 digit installation!#
    be carefull with the posts. i guess we have to change the policy.
    May del. ur post to be sure!
     
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  6. zman574

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    Well I installed the update for the fax that was recomended. Still not getting anywhere on this fax. Infact now the fax will not go through at all. I can hear the tone on both 3cx fax and the initating fax but neither one connects, just goes until it times out and does not send.

    I now installed version 9 to see if that helped at all but still the same issue.

    Is it true that 3cx will not recieve faxes from all fax machines? Is there a really simple workaround program that is free or inexpensive to recieve faxes, I really want 3cx to do it but it really seams very limited and that I am going to constantly have issues with this thing.

    Thanks

    Jim
     
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  7. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    this is not only 3cx, this is a given at fax.

    When i see this right then u try to get a fax from a voip provider.
    what is the name of the provider? Do they support T38 transmission?

    Second, restart all services on the pbx and wait 5 1minute.
    then make a new incoming fax to 3CX.
    Then go to: C:\ProgramData\3CX\Data\Logs and post the contend from 3CXFAXServer.log here
     
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  8. carolinainnovative

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    3cx fax works as well and reliably as any VOIP fax solution. As far as "limited" - that depends on your needs.

    There are several providers that support T38. If you are in the US, I can recommend one I _KNOW_ works reliably.
     
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