If an inbound caller hangs up while the DR message is playing, the line doesn't disconnect. status light remains yellow, the counter continues, and the Uplink light on the gateway (MP114) flashes rapidly. Physically disconnecting and reconnecting the gateway port to PSTN clears the condition immediately. If the inbound caller makes any selection when in DR, the call continues and completes normally. Using the free version (3.xx) until we can prove the concept. 14:38:31.968 CallLegImpl:nConnected [CM103001] Call(17): Created audio channel for Ln:10000@Gateway 1 (192.168.2.110:6000) with Media Server (192.168.2.103:7046) 14:38:31.921 CallConf:nIncoming [CM103002] Call(17): Incoming call from 2142885561 (Ln:10000@Gateway 1) to sip:email@example.com:5060 Please help while I still have some hair left!