- Joined
- Oct 15, 2015
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Hi guys, I am setting up a call queue for one of my clients but they have 9 different DIDs that will be handled by the same agents.
When there is an incoming call, I need the inbound rule name to appear in the agent screen just like it happens when using ring groups.
Now only the queue name is appearing and caller id appears x2.
Any ideas besides of creating one queue for each did?
Thanks!!!
When there is an incoming call, I need the inbound rule name to appear in the agent screen just like it happens when using ring groups.
Now only the queue name is appearing and caller id appears x2.
Any ideas besides of creating one queue for each did?
Thanks!!!