Inc CID not shown when Q forw. to ext**REASON 302 DIV HDR

Discussion in '3CX Phone System - General' started by jim@itstod.se, Jul 20, 2010.

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  1. jim@itstod.se

    jim@itstod.se New Member

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    Hi,

    We use (and love) the new feature with 302 diversion header which makes it possible to see incoming caller ID when forwarding calls to mobile via Tele2 SIP Trunk.

    But - when a queue call is sent to external number it does not work. The call goes to the external number but we don't see the incoming caller ID, just the phone number of our trunk.

    Regards,
     
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  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Incoming caller ID not shown when Q forw. to ext No

    302 diversion header works only when did is forwarded to an extension which has 302 diversion header on. Unfortunately this is how it has to work. The moment queues or anything else is involved, CID will break.
     
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  3. matictec

    matictec New Member

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    With our Provider 302 does not work, but wecould see CID since latest V8 if a call was directly forwarded to a mobile phone because 3cx add CID in From-Field. It would be nice if this was also possible for call quees.
     
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