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incoming and outgoing skype calls

Discussion in '3CX Phone System - General' started by jwnesbitt, Sep 28, 2009.

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  1. jwnesbitt

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    HI

    Looking for some info on using 3cx with Skype.

    Question 1 -
    I have setup the Skype gateway, and incoming Skype calls work OK, but all route to the same phone no matter which skype ID is called. I have setup 3 skype accounts on the machine where 3CX is installed, one for myself, my wife and my son. all incoming skype calls just get routed to her phone.


    Question 2 -
    How do I set the gateway / Outbound rule so that if user 1 dials a Skype ID, it gets routed via the Skype Gateway ?
    I have set a rule as follows

    dial 514
    drop 3 digits
    prepend with the specific skype id that i have associated with the number 514.
    This works fine, but only works with numbers that I manually associate with an ID.
    Is there a way of automating the procedure ?

    If i set the rule as follows
    dial 6skypename
    drop 6
    route via Skype gateway

    I get "called number does not exist"

    Thanks
    Jody
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Jody

    For question 1:
    in the PBX PSTN settings, check if each is routed to the proper phone (say 101, 102, 103). If these are left default, they route incoming calls to the same phone, say 101.

    Regards
    vali
     
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  3. jwnesbitt

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    Great, thanks,

    incoming now working fine, It was routing to the Master account which i have now disabled

    just outgoing that I cant get my head around.

    Jody
     
  4. SY

    SY Well-Known Member
    3CX Support

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    Please specify how do you dial the number and what is the number you are expecting to reach. Also add the logs of "Skype gateway".

    Thanks
     
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  5. jwnesbitt

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    hi

    I am trying to dial a Skype ID, not a number

    I started a new post for the outgoing skype calls with images of my rules

    http://www.3cx.com/forums/how-do-i-make-skype-to-skype-calls-through-skype-gateway-11670.html

    thanks

    Jody
     
  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Jody
    Jody, before asking for tracelogs - what's happen if you try to call Skype's sound service, echo123? It's the first, basic test for outbound call, after setting-up the gateway.
    Regards
    vali
     
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  7. jwnesbitt

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    Hi

    Please see this post for images of my outbound rule setup

    http://www.3cx.com/forums/how-do-i-make-skype-to-skype-calls-through-skype-gateway-11670.html

    If I call a skype user by manually defining a number and prepending with the code and then dropping the number, it works fine

    If i try and use say 6 as a prefix, then it just does not dial

    Jody
     
  8. jwnesbitt

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    Just to say this is now working

    Thanks to Steve Corrigan from 3Cx who pointed me in the right direction

    Had to make outgoing rule with

    a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z

    as the prefix range

    Jody
     
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